Returns & Exchanges
We want you to love your hair journey with Hairstory, which is why we offer a 30-day satisfaction guarantee on all our products. If a formula isn't the right fit for your hair type, we are here to help you find a solution or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack and Ship
Securely pack your items in their original packaging if possible and drop the parcel off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing